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Tag: Customer Service

Should You Offer Live Chat for Your Brokerage?

By Alex |

Customer Service

There are multiple reasons why you should offer live chat for your brokerage. At the moment, you’re not totally convinced to take this step, but that will change when you finish reading this article. You already have other ways of communication with your traders and IBs such as email, social networks, and your phone, so why should you … Continued

4 Tips to Improve Customer Relationships

By Alex |

SEO

In the last decade, customer experience has become a decisive factor in the market. Companies increasingly invest more capital in their customer service department. But not only that, they do follow-ups and more detailed studies of the way in which their clients interact with their services. These 4 tips to improve customer relationships are just the beginning of the journey. From … Continued