Customer Support in Forex Brokerage firms: We’re going to break it down for you in this post and get right down to the nuts and bolts of how to set up a successful team. Most customer support tips seem to focus on HIRING, MANAGEMENT, and the RISKS INVOLVED. But before you even think … Continued
There are multiple reasons why you should offer live chat for your brokerage. At the moment, you’re not totally convinced to take this step, but that will change when you finish reading this article. You already have other ways of communication with your traders and IBs such as email, social networks, and your phone, so why should you … Continued
Do you want to expand your IB business or MAM business? Don’t know which one to focus on? For that you need a CRM and read this post. We have prepared for you “4 Ready to go surveys for 2020“, so you won’t waste time. If you need a good survey or a combination of surveys, there are plethora … Continued
Currently, the customer service quality is increasingly valued. Not only that, but customers have more means of communication to contact companies. That means two things: if the client is happy with the service provided, he will recommend it to his family and colleagues. On the contrary, if the client is unhappy, he will do much … Continued
